FAQ

Is the shop open?

We are open again but operational hours will change. Stay updated thru our Instagram Stories for Covid trading hours updates. Online shop continues 24/7

 

Do I need an account to place an order?

Yes, you will need an account to complete a purchase. Save your  details so you can shop even more quickly in future

 

Online Shopping

When an online order is placed, you will receive an email confirming the order and the billing details. Your billing address details must match your shipment address. Order acceptance occurs only after we receive your confirmation email.

 

Will my order be delayed?

Although we’re back up and running, your online order may take longer to reach you. This is due to Worldwide postal backlog. We appreciate your patience in this matter.Stay tuned for an email update when your purchase is on its way.

 

Can I amend or cancel an item from my order?

Depending on the status of your order, it may not be possible to cancel an item or request a different size for an item you have already purchased as this all depends on stock availability and delivery status. Please note, we’re unable to add an item to an existing order.

If you need to make any amendments to your order, please email us info@mckilroy.com as soon as possible and we’ll see what we can do.